Openings for Freshers in EMC

Dear Colleagues,

India COE is looking for Young, Vibrant and Dynamic Graduates to be a
part of EMC. We are looking at people for the position of Associate
Technical Support Engineer with our Customer Support Services (CSS)
Team (formerly PREM) which is a part of EMC Global Services.

Please Note
1. As a 24X7X365 organization shift work, holidays and on-call
responsibilities may be required.
2. This role will not involve any development related activities.

ELIGIBILITY CRITERIA FOR THE TEST:

Year of Passing : Candidates who have graduated
in 2009 alone will be considered.
Academic Performance : 60 % and above in Std. X, XII & UG.
Disciplines : BE/ BTech - CS, IT, IS, Mechanical, Telecom,
EEE& ECE only. Other disciplines won't be considered for this process.

How to Apply
Please send the suitable resumes to goudar_supriya@emc.com with the
subject line as "Fresher_CSS _ Name of the candidate" on or before
31st January. Resumes received through email id's of EMC Associates
will be given first priority. This recruitment will not fall under the
Referral Bonus scheme.

The referred students would be intimated directly about the selection
process within the next 5 weeks.

Selection process
The selection process involves a Spoken English Test and those
clearing the same will be taken through a Quantitative Ability Online
Test. Candidates who clear this test will a have technical interview
followed by a HR interview.

Please find attached the job description for the mentioned role.

Regards
Talent Acquisition Team

JOB DESCRIPTION:

Applies general systems level technical expertise to standard to moderately complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. Identifies and provides resolutions to an assortment of technical problems. Provides validated technical information, support process instructions and special support requirements to the customer base. Engineers provide problem determination and resolution for customer issues. Develop and implement resolutions to identified problems, and follows standard practices and procedures. Identifies records and proactively revises current procedures and tools to improve customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.

PRINCIPAL DUTIES:

• Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at EMC customer sites. Identifies documents and escalates customer issues.

• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution with the Field and, as appropriate, to Customers. Contributes to centralized problem identification and resolution database.

• May assist in problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.

• May identify and interpret interoperability and support matrixes. Provides input to training programs and/or serviceability enhancements as requested by the Field and Technical Support Departments. Reviews training materials and procedural documentation as requested.

• Communicates effectively to internal and external customers as necessary through a variety of mediums.

• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.

• As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.



QUALIFICATIONS:

• Engineering degree in Computer Science, Information Science, ECE, EEE, Mechanical and Telecom. Should have completed the course in 2009. Academic scores should consistently be above 60% right from Standard X.

• Red Hat or UNIX Certification, CCNA, MCSE nice to have.


SKILLS:

• Ability to work in a high-pressure environment.

• Interpersonal skills.

• Presentation skills.