Employee Referral Drive for CFS

To: All CSC India employees
From: IS Recruitment Team
Date: 10/06/2010 01:00AM
Subject: Employee Referral Drive for CFS


WORK LOCATION: Chennai / Hyderabad
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AREAS: SLR (Advanced Excel) / Change Management/Critical Incident Management (SRT) / Service Request Management (SRC)
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EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA:

Relevant Exp.: 3 yrs min - 8 yrs max.
Candidates not meeting the eligibility criteria of having minimum 3years relevant experience will not be considered.
Educational / Professional Qualification (Preferable): BE / B Tech/ MCA/ B.Sc.
Excellent Communication skills .
Willingness to work in shifts including Night Shifts.
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Walk-in Date and Location
Walk-in Date: Saturday, 9th Oct 2010
Time: 9.30 AM to 3.00 PM
Venue: Computer Sciences Corporation
Building # 4, Mind Space IT Park, Madhapur.
Hitech City, Hyderabad -500081

Contact Person : Manjari Bitla

Kindly ask your referrals, meeting the specifications, to come directly to the venue with resume.
Candidates who have appeared for an interview in last 6 months are not eligible for this walk-in.
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Requirement 1.
Change Management (CM)
• At least 3 years experience in an operational leadership role on large scale IT programmes, preferably in Change Management or Release Management.
• Thorough understanding and working knowledge of the Change Management process and procedures
• Understanding and working knowledge of the Release Management and configuration Management process and procedures
• Proven and successful track record for establishing and managing the Changes into a large scale production environment
• Exposure / Experience of delivering to the ITIL Service Management Model
• Experience of facilitating solutions with customers/suppliers
• Ability to interface at all levels across the organization
• Good oral and written communication skills
• Enthusiastic and committed
• Confident self-starter, capable of innovation and lateral thinking
• Capable of operating to tight schedules in a demanding environment,
• Flexible and able to work in a fast changing and technically challenging environment
• ITIL certification preferred.

Desirable: Hands on Remedy experience with Change Management.
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Requirement 2.
Service Level Reporting (SLR)
• Collects, validates, reports and maintain various metric data to support business reporting requirements.
• Generate quality data reports and/or analysis that assist management in the identification of data trends or issues requiring action.
• Ensure data analysis and reports are compliant with client business requirement.
• Support the preparation of executive level management reviews
• Coordinates and facilitates meetings with clients/functional groups within the organization to gather and document requirements.
• Maintain documentation of all business process activities and reporting procedure
• Proficiency in Excel, Access, Power Point, and other various reporting tools.
• Strong presentation and influencing skills
• Strong interpersonal skills to interact with customers and team members

Other Desired Skills/Abilities (Not Mandatory):
Working Knowledge of SQL, Excel Macros, VBA
Ability to handle multiple tasks simultaneously and switch between tasks quickly and ability to raise issues appropriately to the right level internally and externally to resolve and multi-tasking abilities
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Requirement 3.
Service Restoration Team Lead (SRT) / Critical Incident Management

In SRT (Service Restoration Team Lead)one would have to interact with various levels of management, operations, technicians and mainly Customers. The SRT Personal is expected to handle the flow of the restoration effort and thereby ensure that problem management guidelines are followed. This is a Client facing role, where he/she is expected to be able to keep/give an account of what happens on the restoration call and completely own it until closure. This role might need multi tasking as you might have to attend 2 or more SRTs at one go.

The ideal candidate:
• Would have started off as a tech support person and therefore would be very familiar with IT jargon used.(Need not know all of it in-depth) Ex: Windows platforms, Remote access, Server monitoring, SAN, etc.... to name a few.
• Would have interacted enough with customers from different parts of the globe , ex: USA,UK, etc
• Would have managed escalations on the technical and Operations side, while leading teams.
• ITIL Foundation certificate is preferred

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Requirement 4.
Service Request & Catalog Management
Service Request Coordinator (SRC) provides a focal point for Customer’s authorized requests. He is responsible for monitoring the service request quality and lifecycle, checking accuracy and compliance of end user and resolution data,checking service requests has been authorized as per agreed work authorisation procedure,ensuring that all requests are recorded into a service delivery ticket, ensuring that all work related to a service requests is allocated to the appropriate service providers, facilitating the fulfilment of the request within the agreed service level,managing the Customers expectations as to when the request will be fulfilled, including communication of any delays,ensuring that the request has been completed satisfactorily, closing the requests tickets,updating the reference data with the Service Provider and tracking Status.Identifying and fix any omission in the Service request,Analyse and Certify requirements from a Technical perspective in order to involve the appropriate Product Lines/resolvers for completion of the work,Confirm the SLA commitment taken on requested services..
• ITIL Foundation certificate is essential.

PLEASE REFER ALL CVs TO: Link https://csc.taleo.net/careersection/cscexternalcareersite/jobsearch.ftl?lang=en

Job Code : 1000GGN
Click on Job Title
Click on Refer a Friend for this Job
Referral bonus will be as per Global Recruiting Awards Policy India Addendum



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