WALK-IN – TECH SUPPORT – HCL TECHNOLOGIES – 31st July – Sunday

HCL TECHNOLOGIES is looking forward to fulfill Technical Support / Sr. Technical Support Openings for an ANTI VIRUS PRODUCT.

(VOICE PROCESS; Need Candidates only from Voice Process Experience)

WALK – IN DATE: 31st July Sunday.

Time: 10.00 AM to 4.00 PM

WORK LOCATION: Hyderabad

VENUE:

HCL Technologies Limited.,( SEZ Unit),
H08, Building, HITEC CITY-2
Phoenix Infocity Pvt. Ltd. SEZ,
Madhapur, Hyderabad-500081
Land Mark: Dell

Job Overview

This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions (ANTI VIRUS Porudcts)

Work Location: Hyderabad

KEY SUCCESS ATTRIBUTES

• Provide Technical Support for a product or product line
o Receive frontline issues/calls from most customers
o Handle all functionality and usability related issues
o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
• Develop skills with products and related technologies to provide quality customer support

• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.

• Create/update customer issues.

• Send product solutions to customers.

• Issue closure with verified solutions.

KEY SUCCESS ATTRIBUTES

Competency

• Good customer service skills.

• Good communication skills.

• Good analytical skills.

• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).

PRE-REQUISITES:

Education

ONLY B.SC / BCA / B. Tech / BE / MSC / MCA / M. Tech

Work Experience
1– 5 Years